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Shipping Policy

Shipping Policy

Effective Date: December 2025

Thank you for shopping with Back Country Vault. We are committed to providing a clear, transparent, and reliable shipping experience for every customer.

1. Order Processing Time

All orders are processed within 1–3 business days. Processing time includes order verification, payment confirmation, and coordination with our fulfillment partners.

  • Orders placed on weekends or holidays will begin processing on the next business day.
  • Custom or special-order items may require additional processing time. If this applies to your order, we will notify you promptly.

2. Shipping Methods & Delivery Timeframes

Back Country Vault partners with trusted carriers, including FedEx, UPS, DHL, and LTL freight companies, depending on product size and weight.

Standard-Size Items (Parcel Shipping)

  • Delivery typically occurs within 3–10 business days after the order has been processed and shipped.

Oversized / Freight Items (Grills, Appliances, Outdoor Kitchen Products)

  • Freight delivery typically occurs within 7–21 business days, depending on your location and carrier availability.
  • A freight carrier will contact you directly to schedule a delivery appointment.
  • Freight shipments are curbside delivery unless otherwise stated in the product description.

Delivery timelines are estimates and may vary due to weather, seasonal demand, or carrier logistics. We cannot guarantee exact delivery dates.

3. Shipping Area

We currently ship to the continental United States only. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

4. Authorized Retailer, Fulfillment & Product Authenticity

Back Country Vault is an authorized U.S. retailer for select premium outdoor brands. Orders are fulfilled through authorized U.S. distribution partners, including Alert Distributing, and shipped directly from approved domestic warehouses.

All products sold on backcountryvault.com are brand-new, authentic, and covered by applicable manufacturer warranties. We do not sell used, refurbished, counterfeit, or gray-market merchandise, and we do not misrepresent product pricing, availability, or fulfillment origin.

5. Shipping Costs

Shipping costs vary based on the item, weight, destination, and method of delivery.

  • Free Standard Shipping: Our products include free standard shipping within the continental United States.
  • Optional Premium or Expedited Services: If premium or expedited shipping is available and you choose that option, any associated fees will be clearly displayed before you commit to the shipping method.

There are no hidden shipping charges—you will be notified of any additional costs before your order is processed and shipped.

6. Order Tracking

Once your order has shipped, you will receive a confirmation email containing:

  • Your tracking number
  • Carrier information
  • Instructions for monitoring delivery status

Freight shipments may include a PRO number instead of standard tracking.

7. Inspecting Your Delivery (Freight Orders)

Because many of our products are high-value and ship via freight, we ask that customers inspect all freight deliveries upon arrival:

  1. Examine the outer packaging for visible damage before signing the delivery receipt.
  2. If damage is present:
    • Ask the driver to note the damage on the delivery receipt.
    • Take clear photos of the packaging and any visible damage.

Refusing delivery due to visible damage will not affect your eligibility for a refund or replacement.

Please email us at support@backcountryvault.com within 24 hours of delivery so we can begin a claim with the carrier.

8. Incorrect or Missing Items

If your order arrives incomplete or contains incorrect items:

We will work quickly to resolve the issue and ensure you receive the correct items.

9. Delays Beyond Our Control

Shipping may occasionally be delayed due to circumstances beyond our control, including:

  • Severe weather
  • Carrier or logistics disruptions
  • High seasonal demand
  • Holidays or unforeseen events

If a significant delay occurs, we will share any updates provided by the carrier.

10. Customer Responsibility

Customers are responsible for:

  • Providing an accurate and complete shipping address at checkout.
  • Ensuring accessibility for freight delivery (e.g., driveways, gates, apartment or unit details).
  • Being available for scheduled freight delivery appointments.

Re-delivery, storage, or return-to-sender fees charged by the carrier due to missed appointments or inaccessible locations may be the responsibility of the customer.

11. Contact Us

If you have questions about shipping or your order status, we’re here to help.

Back Country Vault – Aureum Vibe LLC
1500 N Grant Street, Suite R
Denver, CO 80203
Email: support@backcountryvault.com
Phone: (719) 246-7524
Business Hours: Monday–Friday, 8 AM – 4 PM MST